jjw7 Privacy Policy — How We Handle Your Data

1. Information We Collect

jjw7 collects personal data from players in Bangladesh through several channels: the account registration process, ongoing use of the platform, identity verification procedures, payment transactions, customer support interactions, and automated technical signals generated by your device and browser. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a jjw7 account, we collect the information you provide directly, including your full legal name, date of birth, residential address, email address, and phone number. This information is mandatory — without it, we cannot open and verify an account in your name or process withdrawals to your confirmed payment method.

1.2 Identity Verification Data

To comply with our age verification and anti-fraud obligations, jjw7 may request copies of official identity documents including your National Identity Card (NID), passport, driving licence, or other government-issued photo ID. We may also request a selfie or live photo to confirm that the submitted document belongs to you, and proof of address such as a utility bill or bank statement dated within the last three months.

1.3 Payment Data

When you make a deposit or request a withdrawal, jjw7 collects transaction details including the payment method used (bKash, Nagad, Rocket, Upay, bank card, or bank transfer), the registered mobile number or masked card number associated with the payment method, transaction reference numbers, transaction timestamps, and deposit and withdrawal amounts in Bangladeshi Taka (৳ BDT). Full card numbers and mobile wallet PINs are never stored on jjw7 servers — these are handled exclusively by the payment processor under their own security protocols.

1.4 Gameplay and Betting Data

jjw7 records your activity on the platform including the games you play, bets placed, bet amounts, outcomes, session duration, and device used. This data is used to settle bets accurately, calculate bonus wagering progress, detect unusual patterns that may indicate fraud or problem gambling, and improve our game library recommendations.

1.5 Technical and Device Data

When you access jjw7 from any device, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and session timestamps. This data is used for security monitoring, fraud detection, platform analytics, and improving the user experience for Bangladeshi players accessing the site on mobile devices.

1.6 Communications Data

When you contact jjw7's customer support team by email or live chat, we retain records of those communications — including the content of messages, email metadata, and any attachments you provide — for a period sufficient to resolve your query and to maintain a service history. These records may also be reviewed for staff training and quality assurance purposes.

2. How We Use Your Data

jjw7 uses the personal data it collects only for defined, legitimate purposes. We do not process your data for purposes that are incompatible with those described below. The primary purposes for which we process your personal data are as follows:

2.1 Marketing Communications

jjw7 will only send you promotional emails, bonus offers, or seasonal event notifications (such as BPL season promotions, Eid bonuses, or IPL specials) if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of marketing consent does not affect the lawfulness of processing carried out before you withdrew consent.

2.2 Automated Decision-Making

jjw7 uses automated processes for certain operational decisions, including fraud risk scoring at the point of withdrawal and detection of duplicate accounts. Where an automated process results in a significant decision affecting your account — such as a withdrawal hold or account suspension — you have the right to request human review of that decision by contacting [email protected].

3. Data Sharing & Disclosure

jjw7 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, jjw7 shares necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or card networks (Visa, Mastercard). The data shared is limited to what is required to execute the transaction. Each payment provider operates under its own privacy policy and security standards.

3.2 Identity Verification Services

jjw7 may engage third-party identity verification providers to assist with KYC (Know Your Customer) checks. Where this occurs, copies of your identity documents and verification selfies may be transmitted to the verification provider under a data processing agreement that restricts the provider from using your data for any purpose other than verification on jjw7's behalf.

3.3 Game Providers

The casino games and sports betting products available on jjw7 are supplied by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and Red Tiger. When you play a game supplied by a third-party studio, anonymised session and gameplay data may be transmitted to the game provider for the purposes of operating the game, calculating RTP, and handling disconnection events. Personally identifiable information is not shared with game providers beyond what is technically necessary to operate a game session.

3.4 Legal and Regulatory Disclosure

jjw7 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, court order, or where jjw7 reasonably believes that disclosure is necessary to protect the rights, property, or safety of jjw7, its players, or the public. In such cases, jjw7 will disclose only the minimum information required to satisfy the legal obligation.

3.5 Business Transfers

In the event that jjw7's business or any part of it is acquired by or merged with another entity, player data may form part of the transferred assets. In such circumstances, jjw7 will notify affected players via email or an on-platform notice prior to the transfer taking effect, and the successor entity will be bound to honour this Privacy Policy or provide players with the opportunity to close their accounts before the new privacy terms take effect.

4. Cookies & Tracking Technologies

jjw7 uses cookies and similar browser storage technologies to operate the platform correctly, maintain your session across pages, and collect anonymised analytics data that helps us improve the experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

4.1 Types of Cookies We Use

4.2 Third-Party Cookies

jjw7 does not load third-party advertising cookies or tracking pixels from external advertising networks. Analytics data collected on the jjw7 platform is processed by internal tools only and is not shared with external analytics vendors that would track your activity across other websites.

4.3 Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict which sites can set cookies, and browse in a private or incognito mode that does not retain cookies after the session ends. Please note that disabling essential cookies will prevent you from logging in to your jjw7 account or maintaining a game session. Disabling functional cookies will mean that your preferences are not saved between visits.

5. Data Retention

jjw7 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to operate your account, to comply with legal obligations (including anti-money laundering record-keeping requirements), and to resolve any disputes that may arise. The following retention periods apply as a general guide:

When the applicable retention period expires and there is no overriding legal requirement to continue holding the data, jjw7 will securely delete or irreversibly anonymise the data so that it can no longer be attributed to an identifiable individual.

6. Data Security

jjw7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• TLS/SSL Encryption: All data transmitted between your browser or app and jjw7 servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser's address bar confirms the connection is secure.
• Encrypted Data Storage: Sensitive data fields — including identity document references, payment tokens, and account passwords — are stored in encrypted form. Passwords are hashed using a one-way algorithm, meaning jjw7 staff cannot view your plaintext password.
• Access Controls: Access to systems holding personal data is restricted to authorised jjw7 personnel who require it for their specific role. Staff access is logged and subject to periodic review. Administrator accounts require multi-factor authentication.
• Fraud Detection Systems: Automated monitoring systems analyse login patterns, payment requests, and device signals to detect and block suspicious activity in real time.
• Regular Security Reviews: jjw7 conducts periodic internal security reviews and engages independent security assessors to evaluate the effectiveness of its data protection measures.

Despite the measures described above, no data transmission over the internet or method of electronic storage is 100% secure. jjw7 cannot guarantee the absolute security of data transmitted to or from the platform. In the event of a data breach that poses a risk to your rights and freedoms, jjw7 will notify affected players as promptly as reasonably practicable.

7. Your Privacy Rights

As a jjw7 player, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, submit your request in writing to [email protected] from the email address registered to your jjw7 account. jjw7 will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data jjw7 holds about you. This is sometimes referred to as a "Subject Access Request" or SAR. Upon receiving a valid request, jjw7 will provide you with a summary of the data categories held, the purposes for which each category is processed, the retention period applied, and any third parties to whom your data has been disclosed.

7.2 Right to Rectification

If you believe that personal data jjw7 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details (such as your phone number or email address), you can update these directly from your account settings. For corrections to identity records or date of birth — which may require re-verification — please contact [email protected].

7.3 Right to Erasure

In certain circumstances, you have the right to request that jjw7 delete your personal data — sometimes called the "right to be forgotten". This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. This right is not absolute: jjw7 may be required to retain certain data to comply with legal obligations (for example, transaction records for anti-money laundering compliance) even after an erasure request is received. In such cases, jjw7 will explain which data it is obliged to retain and for how long.

7.4 Right to Restrict Processing

You may request that jjw7 restrict the processing of your personal data in circumstances including: where you contest the accuracy of the data while jjw7 verifies it; where processing is unlawful but you prefer restriction to erasure; or where jjw7 no longer needs the data but you require it for the establishment, exercise, or defence of a legal claim.

7.5 Right to Withdraw Marketing Consent

Where jjw7 processes your data for marketing purposes on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To opt out of marketing communications, update your preferences in your account settings or email [email protected].

7.6 Right to Lodge a Complaint

If you believe that jjw7 has processed your personal data in a manner that violates applicable data protection principles, you have the right to raise a complaint directly with jjw7 by emailing [email protected]. jjw7 will investigate and respond to all privacy complaints in good faith and within a reasonable timeframe.

8. Contact & Policy Updates

8.1 Data Controller Contact

jjw7 is the data controller responsible for the personal data collected through the jjw7 platform. If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal data has been handled, please contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Language: English

Please include your registered username and account email address in any privacy-related correspondence so that we can verify your identity and locate your records efficiently.

8.2 Changes to This Privacy Policy

jjw7 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of the jjw7 platform. When material changes are made, we will publish the updated policy on this page with a revised effective date. Where changes are significant, we may also notify registered players via email. Your continued use of the jjw7 platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically, particularly before making any deposit or sharing additional personal information with jjw7.

8.3 Children and Minors

The jjw7 platform is intended exclusively for adults aged 18 and above. jjw7 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and have reason to believe that a minor has registered a jjw7 account or submitted personal data to jjw7 without your consent, please contact us immediately at [email protected]. Upon confirmation, we will close the account and delete all associated personal data without undue delay.